Please contact our customer service team with any comments or service needs you may have about the products sold on this website or on how to order. We will get back to you as soon as possible.
782 East Center Street
Madisonville, KY 42431
Phone: 270) 821-9909
Fax: (270) 821-9906
Frequently Asked Questions
1.) When will I receive confirmation from my order?
If you provided an email address a confirmation will be emailed to you within 15 minutes of placing your order.
2.) How do I cancel my order?
If you would like to cancel your order please call us. We will make every attempt to cancel your order depending on where it is in the ordering process. Please have your order number available when you call.
3.) How do I exchange or return an item?
Please contact Customer Service for information regarding Returns and Exchanges. Customer Service will need to provide you with an RMA (Return Merchandise Authorization) number.
4.) What are the ship methods for Hawaii and Alaska?
All orders to Hawaii and Alaska can be shipped either 2 day air or 1 day air. Unfortunately we cannot ship ground.
5.) Who determines what items are offered on the site?
We have a department dedicated to finding product. We also make decisions based on our client contact and customer feedback. If you would like to make a customer suggestion please use the Contact us page, we appreciate your input.
6.) How long does it take to get an international shipping quote?
An international quote can take up to 3 business days to be processed and emailed out.
7.) How do I change the shipping address for my order?
If you need to change the shipping address of your order and the order has not shipped please call us. Please have your order number available when you call.
8.) Why do I have to give my credit card number when setting up an account?
You do not have to setup an account to access the store and browse for products. Setting up your account is part of the checkout process and a credit card is required to complete that process.
9.) How do I find my password if I have forgotten it?
If you provided an email address during your account setup you can click here to email your password to yourself.
10.) How do I find out the status of my order and tracking information?
Order status and tracking information can be found by clicking on My Account then clicking on the order number. Please note we can only track shipping status of items that we stock and ship.
Customer Service - Customer First
At Pioneer Supply, the customer always comes first. It is our goal to make your web experience easy and pleasant. If you have any questions or concerns please do not hesitate to contact us.
If you incur any problems or have any questions concerning merchandise or the status of your order, our customer service representatives are available from 8:00am - 5:00pm CST, Monday – Friday and 10:00am – 3:00pm Saturday.
To order any product featured on this website, simply add it to your shopping cart, and then click "Checkout" to start the process. You may checkout as a guest or you can setup an account on your first visit. This ensures the accuracy and security of your ordering experience.
Applicable state sales tax will be added to all orders shipped in the state of Kentucky or where required.